Billing Terms and Conditions

By placing an order with Ruloc, you agree to the following billing terms and conditions. These terms govern all transactions made on our website (www.ruloc.net) involving our Premium Shoe Laces.

1. Payment Methods

We accept the following secure and trusted payment methods:

  • Major credit/debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay / Google Pay / Shop Pay (if available at checkout)

All payments must be made in full at the time of purchase. We do not offer cash on delivery (COD), installment plans, or deferred billing.

2. Currency

All prices on our website are listed in USD (United States Dollars) unless otherwise stated.
If you are purchasing from another country, your card provider may apply currency conversion rates and international transaction fees, for which Ruloc is not responsible.

3. Taxes & Duties

  • Applicable sales tax will be calculated at checkout based on your shipping address and local laws.

  • For international orders, you are responsible for any import duties, VAT, customs fees, or other applicable taxes imposed by your local government. These charges are not included in our pricing and will not be collected by Ruloc.

4. Order Confirmation

After placing an order, you will receive an email confirmation including:

  • Order details

  • Billing and shipping addresses

  • Total charges

  • Estimated delivery information

If you do not receive an order confirmation within 24 hours, please contact us at help@ruloc.net.

5. Billing Disputes

If you believe you have been incorrectly charged or there is an issue with your payment, please contact us within 7 days of the transaction.
We will review the case and work with you to resolve any billing disputes.

Contact us at:

6. Fraud Protection

To help prevent fraudulent transactions:

  • All orders are subject to review and verification.

  • We may contact you for additional information before processing an order.

  • Ruloc reserves the right to cancel or refuse any order suspected of fraud or unauthorized activity.

7. Refunds

Please refer to our Return & Refund Policy for details on eligibility and refund timeframes.

8. Contact Information

If you have questions regarding billing or payment, please contact us:

  • Email: help@ruloc.net

  • Phone: +1 540-720-2185

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

  • Address:
    Ruloc
    510 Park Cove Dr
    Stafford, VA 22554-8712
    USA